1. Shipping Methods and Costs
We offer several shipping methods, including standard and expedited shipping. Shipping costs vary depending on the selected method and the destination.
2. What are the delivery times?
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To offer you the best value for money, we ship products directly from the supplier. This helps us save on various costs and allows us to provide our products at fair and low prices.
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Solvee handles all delivery and shipping.
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Each package includes free Track & Trace for you as a customer.
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We do not ship on weekends.
3. Where can I find my tracking number?
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When your items are shipped, you will automatically receive an email with a tracking number.
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If you haven't received a tracking number or if it doesn't work, please contact us and we'll resolve the issue.
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For more detailed information, email us at [email protected] and we will assist you.
4. Unexpected delays
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Occasionally, delivery may take longer than the standard shipping times due to external factors like international customs clearance and holidays. If your package is delayed, please contact us and we'll work to resolve the issue.
5. What about customs?
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We are not responsible for customs fees once the items have been shipped. By purchasing our products, you agree that one or more packages may be sent to you and that customs fees may apply upon arrival in your country.
6. Lost or Damaged Packages
We are not responsible for lost or damaged packages. If you believe your package has been lost or damaged in transit, please contact the shipping carrier to file a claim.
7. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at [email protected] .